What payment methods do you accept?
We currently accept PayPal as our primary payment methods. These secure platforms allow you to pay using your PayPal balance, linked bank account, debit card, or credit card.
View our Payment Policy
Do you ship internationally?
At the moment, we ship exclusively within China and United States. We're exploring options to expand our shipping destinations in the future.
View our Shipping Policy
How long will it take to receive my order?
Orders typically ship within 3 to 7 business days. Once shipped, delivery within China and United States usually takes between 28 to 42 business days, depending on your location and courier schedules.
View our Shipping Policy
What is your return policy?
We accept returns within 90 days for items in new condition. Return shipping is free, and refunds are processed within 15 business days back to your original payment method.
View Full Return Policy
How can I contact your customer service?
For any inquiries, you can reach our customer support team via email at help@lorolight.com or through our website's contact form. We aim to respond to all inquiries within two business days.